Responsible Gambling at Star City
At Star City, we are committed to providing a safe and enjoyable entertainment experience for all our guests. We believe that gambling should remain a fun leisure activity and never become a source of harm. Our responsible gambling program is designed to support our guests in making informed decisions about their play.
Our Commitment
Star City takes responsible gambling seriously. We actively promote a culture of responsible play across our venue and provide resources to help guests who may need support. Our staff members are trained to identify signs of problem gambling and to offer assistance when needed.
Tips for Responsible Gambling
- Set a budget before you start playing and stick to it
- Set a time limit for your gambling sessions
- Never chase your losses
- Take regular breaks during play
- Avoid gambling when you are upset, stressed or under the influence of alcohol
- Treat gambling as entertainment, not as a way to make money
- Balance gambling with other leisure activities
- Never borrow money to gamble
Warning Signs of Problem Gambling
It is important to recognise when gambling may be becoming a problem. Consider seeking help if you experience any of the following:
- Spending more money or time on gambling than you can afford
- Finding it difficult to stop or control your gambling
- Arguing with family or friends about gambling
- Losing interest in activities you previously enjoyed
- Feeling anxious, stressed or irritable when not gambling
- Lying to others about your gambling habits
- Neglecting work, study or family responsibilities due to gambling
Support Tools Available
Star City offers a range of tools and services to help guests manage their gambling activity.
Self-Exclusion Program
Guests who feel they need a break from gambling can voluntarily exclude themselves from the venue for a chosen period. Our team can guide you through the self-exclusion process confidentially and with respect.
Pre-Commitment Options
We encourage guests to set personal limits on their time and spending before they begin playing. Our staff are available to discuss these options at any time.
Trained Support Staff
Our responsible gambling liaison officers are available on the gaming floor to provide confidential assistance and referrals to professional support services.
Where to Get Help
If you or someone you know is experiencing difficulties with gambling, the following services can provide confidential support:
- Gambling Help Online
- Gambling Helpline
- Local counselling and support services
Help is available around the clock, and all enquiries are treated with complete confidentiality.
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Star City is dedicated to fostering a responsible gambling environment. We regularly review and update our policies and programs to reflect current best practices. We encourage all guests to gamble responsibly and to reach out if they need support. Your wellbeing is our priority.